All Yuniu Jewels pieces are custom-made to order; therefore, we do not accept returns or refunds & exchange.
In the unlikely event where there has been an error or an item may need resizing, then we may arrange for a courier to pick up the item and have it shipped back as soon as possible.
You may kindly contact info@yuniujewels.com to address your concern and we will be more than happy to assist you.
Shipping
All orders within the UAE are shipped using Yuniu Jewels Courier and delivery is free of charge.
All International orders are shipped using FedEx/DHL.
Shipping costs are calculated according to your country at checkout.
Delivery Time
Yuniu Jewels pieces are customized based on order and may take up to 8-10 working days to be prepared and shipped. Please be aware that due to the custom-made nature of our products, delays may ensue, however it is improbable and all pieces are normally shipped within the time frame mentioned. Please email info@yuniujewels.com if you have any urgent shipping requests.
Taxes and Duties
For all orders, please note that the customer is responsible for any tax and duties on orders required to go through customs. The taxes (if any) are determined as per the individual’s country and we are unable to pre-calculate these fees therefore, is completely out of our control
Returns Policy
Yuniu Jewels’ number one goal is the satisfaction of our customers. The majority of our items are customized and therefore, we do not have an exchange or refund policy. In the rare occasion of an error or an item delivered in different condition, kindly email info@yuniujewels.com and we will assist you at the soonest. Yuniu Jewels also offers a Furthermore, In the unlikely event of your jewelry being defective (i.e. missing a stone) within a 90-day period please email info@yuniujewels.com immediately so that we can do our best to help you.
Yuniu Jewels is not responsible for items damaged or lost in transit. We do NOT refund shipping charges on returned items.
